Service Delivery & Business Operations
The business layer — service-level agreements and service design, power markets and data-center economics, and compliance, audit, and SOC 2.
Advanced
SDB 2801SLAs, ITIL Service Design & Customer Onboarding
This course covers service level management and customer onboarding for colocation and hyperscale data-center environments, built on the ITIL 4 service value system and the ITIL 4 Practitioner: Service Level Management practice guide.
Prerequisite: CORE 2001
SDB 2802Power Markets & Data Center Economics
This course covers the generic mechanics of U.S.
Prerequisite: CORE 2001
SDB 2803Compliance, Audit & SOC 2 for Data Centers
This course covers compliance and audit operations for colocation and hyperscale data centers, centered on the AICPA Trust Services Criteria used in SOC 2 examinations — Security (the mandatory Common Criteria CC1-CC9), and the optional Availability, Confidentiality, Processing Integrity, and Privacy categories — alongside ISO/IEC 27001:2022 and its 93 Annex A controls across organizational, people, physical, and technological themes.
Prerequisite: SDB 2801
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